FAQ's

1. How fast do you ship?

Sprays & candles? Out the door within 48 hours—faster than your last bad decision. Merch ships separate, on its own timeline. Magic Sprayer®? That’s a pre-order flex. First units ship May 2026. Lock in your spot now https://dudemagic.com/products/automatic-handsfree-toilet-deodorizer  for the biggest discount and bragging rights as one of the first dudes to own it.

2. What’s the best way to use Dude Magic® Toilet Deodorizers & Cleaners?
 Don’t just spray and pray—use it like a pro:

  • Deodorizers: 4–6 sprays into the bowl before you drop. Make sure there’s enough water to form a barrier that traps stink like a bouncer at the club door. After you flush, hit the bowl with a couple more spritzes and leave your swagger behind for the next guest.

  • Cleaners: Spray the sides, under the seat (splatter insurance), and let the magic do the dirty work. Wipe down with some toilet paper or a wet wipe and drop in the toilet!

In case you need to hear it from us, best practice is to flush every time you poop. And if you’re using sprays for daily freshness - even on an unused toilet - best to flush once a day. 

3. Do you offer subscriptions?
 Absolutely. Subscriptions are like putting your freshness on autopilot—and they score you up to 30% off every order. Set it, forget it, and keep your throne stocked without lifting a finger. Cancel anytime (but why would you?).

4. What about bundles?
 Bundles = big savings + big flex. Mix sprays, candles, or diffusers and save more than buying solo. It’s like a squad deal for your bathroom—always better when you roll deep. Perfect for multiple bathrooms, households with lots of activity, or small businesses that need every throne fresh. Explore our most popular bundles with the biggest savings: https://dudemagic.com/collections/popular-bundles 

5. How does the Affiliate & Ambassador Program work?
 Welcome to the most legendary throne-side hustle this side of the bathroom:

  • Affiliate Program: Apply on [ http://app.impact.com/campaign-campaign-info-v2/Dude-Magic.brand  ]. Earn 10–20% commission per sale with your custom link. 90-day cookie, assets we hand you, with quick and easy payouts . No hoops—just dough.

  • Brand Ambassador Program (UGC & Super Affiliates): This is for creators. Free sprays, welcome kits, giveaways, paid UGC starting at $25/post (10k+ followers). Some gigs are product only, some are paid—either way, you’re repping the throne like a champ.
    👉 “Interested? Hit up laura.heckman@dudemagic.com  and let’s talk throne content.

6. What’s your return policy?
 Straight talk:

  • 30-day return window (unused, unopened, in original packaging).

  • Refunds carry a 25% restocking fee. Customers cover return shipping.

  • No returns on used sprays (bathroom hygiene, folks), sale items, or gift cards.

  • Want a replacement instead (e.g. defective)? We can work that out too—just drop us a line https://dudemagic.com/pages/contact  

Bottom line: if we messed up, we’ll fix it. If you just ghosted your spray on the back of the toilet and changed your mind later—sorry bro, that’s on you. Full deets here: [https://dudemagic.com/pages/return-policy ].

7. How do I reach customer support?
 We’re not a call center, we’re a lean, mean, odor-killing machine. Here’s our Contact Form: https://dudemagic.com/pages/contact :

  • 📞 619.363.4836 (leave a VM if you must—but emails win).

  • 📧 hello@dudemagic.com  (We erase odors instantly. Emails? Give us 48 hours.)

  • Hours: M–F, 9am–1pm PT.

8. Tell me about the candles & diffusers.
 Our candles aren’t basic wax in a jar—they’re hand-crafted with premium blends, designed to actually kill odors, not just mask them. Long burn time, bold throw, zero cheap fragrance headache.
 Diffusers = the same vibe minus the flame. Slow-release scent magic that keeps your space fresh around the clock.

 

9. What’s up with your merch?
 Our hats, tees, mugs, and gear are drop-shipped, made-to-order. Translation: less waste, more custom, shipping times vary. Don’t panic if your hoodie takes a beat—it’s being made just for you. But typically they arrive within 10 business days, if not sooner, all depending on your location across the US (we currently only ship merch within North America).

 👉 Heads up: if you order merch alongside sprays, candles, or other Dude Magic® gear, they’ll ship separately. Two boxes, double the magic.

 

10. What’s your Sustainability & Eco-Friendly ethos?
 Fresh toilet, fresh planet. We don’t just kill odors—we respect the Earth while we do it.

  • Clean, natural essential-oil formulas.

  • Plantable paper thank-you cards in every order.

  • One tree planted in Belize for every Magic Sprayer® sold.

  • Recyclable packaging and eco-friendly ingredients.

We keep your throne fresh without trashing the planet. Learn more: https://dudemagic.com/pages/service-sustainability

 

11. Do you offer gift options or gift cards?

Yep. Dude Magic® gift cards never expire (grab one here: https://pootricks.com/products/pootricks-gift-card), and our bundles make killer presents. Because nothing says “I care” like making sure someone’s bathroom smells less like regret and more like swagger.

 

12. Where are Dude Magic® products made?
 All Dude Magic® sprays are made in the USA with globally sourced, eco-friendly ingredients. Candles and diffusers are crafted by world-class experts in the USA who obsess over quality. Every product is throne-tested before it gets our seal of swagger.

*The Magic Sprayer® and select merch items may be manufactured outside of the USA.

 

13. Can I track my order?
 100%. Once your order ships, you’ll get an email with a tracking link so you can stalk your package like an ex on Instagram.

 

14. Do you offer free shipping?
 Yes. Free shipping on all U.S. Magic Sprayer® orders and any order over $150. Everything else? Rates shown at checkout—no markups, no surprises.

 

15. Can I change or cancel my order after placing it?
 We move fast, but if you catch us before it ships, we’ll help you out. Once it’s out the door, though, it’s on its way to you like destiny. Email us at hello@dudemagic.com  ASAP if you need a change.

 

16. Can I travel with Dude Magic®?
 Yep. Our 2oz Pocket Rockets are TSA-approved carry-on size. Slip one in your bag, hit the hotel bathroom, gym locker room, or even your in-laws’ house without fear. Fresh follows you.

 

17. Do you offer wholesale or bulk orders?
Yes, and we love stocking up businesses, gyms, and offices. Email us at hello@dudemagic.com  and let’s talk bulk deals—because every bathroom deserves Dude Magic®. Minimums apply (varies by product), but if your crew is big enough to stink up a place, we’ll work with you.

 

18. How long do the sprays last?
 Each 2oz Pocket Rocket gives you about 100+ throne sessions. Our 4oz Big Grip doubles that. Translation: more sprays, more swagger, less stink. That’s weeks of odor domination in your pocket—because running out of Dude Magic® is not an option.


19.  Is Dude Magic® safe for septic systems, pets, and kids?
 Yep. Our sprays and cleaners are made with natural essential oils—no harsh chemicals, no fake fragrance junk. Safe for septic systems, safe to use around pets, and safe if little hands are around. Just don’t drink it, genius.


20. What if I don’t love my scent?

Scent ain’t one-size-fits-all. If your Dude Magic® spray doesn’t hit the way you thought it would (within 30 days, unused or barely used), we'll send you a 25% off coupon to pick a scent you’ll actually enjoy. Consider it our Swagger Guarantee™—love it or swap it. https://dudemagic.com/pages/contact

👉 One-time only, because we want you pumped—not playing coupon roulette.