FAQ's
Dude Magic® FAQs
Got questions about Dude Magic®? Good. Odor control shouldn’t be mysterious. Below you’ll find straight answers about shipping, subscriptions, ingredients, safety, and how our products actually work—so you can handle your space with confidence.
Last updated: February 2026. Because details matter—and we keep things current.
Orders & Shipping
How fast do you ship?
Our Toilet Sprays typically ship within 48 hours (business days). Merch ships separately and is made-to-order, so delivery times vary.
Magic Sprayer® is currently available for pre-order, with first units expected to ship as early as May 2026.
Magic Sprayer® details: https://dudemagic.com/products/automatic-handsfree-toilet-deodorizer
Do you offer free shipping?
Yes — free shipping on all orders $59+ (before taxes, after discounts).
Do you ship orders on weekends or holidays?
We process and ship orders on business days. Weekend/holiday orders begin processing the next business day.
Can I change or cancel my order after placing it?
We move fast once an order is placed, so double-check your details at checkout (address, items, quantities, scent, etc.).
If you need to change or cancel, email hello@dudemagic.com with your order number ASAP and we’ll do our best to help.
Important: If your order has already been processed for shipment, we may not be able to modify or cancel it.
Will my merch and sprays arrive together?
Usually not. Merch is produced and shipped separately, so it may arrive in a different package and on a different timeline than sprays/cleaners.
Where’s my order / tracking?
When your order ships, you’ll receive a shipping confirmation email with tracking. If you can’t find it, email hello@dudemagic.com and we’ll help.
Promos & Discount Codes
When and where do I enter my discount code?
Desktop: During checkout, look on the right side (order summary). Enter your code in the field labeled “Discount code” (or “Gift card or discount code”) and click “Apply.”
Mobile: Tap “Show Order Summary” at the top of checkout. When it expands, enter your code in the “Discount code” field and tap “Apply.”
If a code doesn’t apply, it’s usually because it’s expired, not eligible for that item, or can’t stack with another discount.
Can I stack discount codes?
Typically, no. Most promos are one-at-a-time (because math is ruthless).
How To Use Dude Magic
What’s the best way to use Dude Magic® Toilet Deodorizers & Cleaners?
Toilet Deodorizers: Shake well and then spray 3–5 times directly into the toilet bowl before you go. Aim for the water surface to create a barrier that helps trap odor. After you flush, spray 1–2 more times for lingering freshness.
Daily Toilet Cleaner: Shake well and spray the sides of the bowl and under the seat as part of daily maintenance. Our cleaner is powered by white vinegar as the active cleaning agent and is designed to reduce the need for frequent scrubbing.
Want the simple “no confusion” guide? Read it here: https://dudemagic.com/blogs/news/how-to-use-dude-magic-daily-toilet-cleaner-spray-the-zero-confusion-guide
Best practice: For daily toilet freshness—even on a guest bath—flush once per day.
How many sprays should I use?
Most people land at 3–5 sprays before, and 1–2 after. If you’re dealing with a “special occasion,” add a couple extra. The throne can handle it.
Can I use Dude Magic® for other odors (smoke, pets, trash, gym bags)?
Dude Magic® is engineered for bathroom odor control. Many customers use it anywhere they want a clean, subtle reset—but dedicated room sprays and broader home solutions are part of our upcoming roadmap.
How long do the sprays last?
Our 2oz size is TSA-approved for travel and on-the-go. Expect approximately 100+ uses depending on spray style.
Our 4oz size delivers roughly double the usage.
Ingredients & Safety
What are Dude Magic® formulas made of?
Simple, straightforward ingredients — built for real performance.
- Toilet Deodorizers: 4 ingredients + our natural essential oil blends
- Toilet Cleaners: 5 ingredients, leveraging white vinegar as the active cleaning agent
Clean ingredients, real performance — no toxic clouds, no fake citrus burn.
What are your products free from?
Our Toilet Deodorizers & Cleaners are free from:
- Synthetic fragrances
- Aerosols
- Parabens
- Phthalates
- Formaldehyde
Fresh throne, fresh planet.
Are your products biodegradable, septic-safe, and cruelty-free?
Yes — biodegradable, septic-safe (when used as directed), and cruelty-free.
Fresh throne, fresh planet.
Is Dude Magic® safe to use around pets and kids?
Yes, when used as intended. Our formulas are built without harsh chemicals and rely on essential oils and straightforward ingredients.
Please do not ingest. Avoid direct contact with eyes. Keep out of reach of children.
Where can I find full ingredient lists?
Full ingredient listings can be found on the individual product pages, under the “Ingredients” section/tab.
If you have a question about a specific ingredient, email hello@dudemagic.com and we’ll help.
Subscriptions & Bundles
Do you offer subscriptions?
Yes. Subscriptions keep your products stocked automatically and save you 15% off every subscription order. You can adjust delivery timing anytime.
Can I cancel my subscription anytime?
You can cancel after your second shipment.
Because subscriptions include 15% off, we require two shipments before cancellation. After that, cancel anytime.
If you need help, email hello@dudemagic.com.
How do I start a subscription?
On the product page, select “Subscribe & Save,” choose your delivery frequency, and check out. Your subscription begins with your first order.
How do I manage my subscription?
You can update timing, swap products (when available), or manage upcoming renewals through your account.
If you’re having trouble accessing your subscription, email hello@dudemagic.com.
Please note: We may be unable to update or cancel a renewal once it has been processed. Make changes at least 3 business days prior to your scheduled renewal date.
What’s the deal with bundles?
Bundles are built for multi-bathrooms, gifting, and “never run out” households — and they’re 10% off compared to buying items individually.
Explore bundles: https://dudemagic.com/collections/popular-bundles
Free shipping on all orders $59+.
Returns & Issues
What’s your return policy?
- 30-day return window for unused, unopened items in original packaging
- 25% restocking fee applies; customers cover return shipping
- No returns on used sprays, sale items, or gift cards
If an item arrives defective, email hello@dudemagic.com and we’ll make it right.
Full policy: https://dudemagic.com/pages/return-policy
What if my product is damaged, defective, or incorrect?
If something shows up damaged, defective, or not what you ordered, email hello@dudemagic.com within 7 days of delivery.
To resolve it fast, include your order number and clear photos of the item(s) and packaging. We’ll take it from there.
I think my order was lost in the mail or stolen. What should I do?
If tracking looks stuck, give it a little time — carriers sometimes take 1–2 business days to update scans.
If your package is marked “delivered” but you don’t have it, please wait 48 hours (it often shows up the next day), then email hello@dudemagic.com and we’ll help troubleshoot.
Note: We’re not responsible for lost or stolen packages that have been marked as delivered by the carrier, but we’ll still do our best to help you navigate the situation.
What if I don’t love my scent?
If your scent doesn’t hit the way you expected, contact us within 30 days (unused or lightly used) and we’ll send a one-time 25% off code so you can choose another scent.
Email hello@dudemagic.com.
Pre-Orders
What is a pre-order item?
Pre-order items are in production and not yet available to ship. A pre-order reserves your unit by purchasing in advance of the anticipated ship date.
When will I be charged for a pre-order?
You’ll be charged the full amount at checkout. That reserves your pre-order item and confirms your order is placed.
When will my pre-order ship?
Orders containing pre-order items will begin shipping within the timeframe communicated on the product page (and in email updates). You’ll receive confirmation as soon as it ships.
If you have questions about a specific timeline, email hello@dudemagic.com.
Can I combine pre-order and in-stock items in the same order?
Yes — but all items will be held and shipped together once the pre-order item is ready.
If you want in-stock items sooner, place them as a separate order. We’re unable to split shipments on combined pre-order orders.
Magic Sprayer®
What is the Magic Sprayer®?
The Magic Sprayer® is our upcoming hands-free, automated approach to odor control—built to make freshness effortless.
Learn more: https://dudemagic.com/products/automatic-handsfree-toilet-deodorizer
When will Magic Sprayer® pre-orders ship?
First units are expected to ship as early as May 2026. Timing may adjust as manufacturing and fulfillment timelines finalize.
Wholesale, Press & Partnerships
Do you offer corporate or bulk gifting?
Yes — bulk gifting is available for teams, events, and hospitality. Email hello@dudemagic.com with what you’re thinking (quantity, timing, destination), and we’ll reply with options.
Who can I contact about selling Dude Magic in my retail store?
For wholesale inquiries, email hello@dudemagic.com with your store name, location(s), website, and what you’re interested in carrying.
Heads up: we receive a high volume of requests and can’t respond to every message, but we read them all.
Press & media inquiries — who do I contact?
Email hello@dudemagic.com with “Press” in the subject line and a quick note on what you need (deadline, angle, links). If it’s a fit, we’ll move quickly.
I want to collaborate / partner with Dude Magic. How do I get in touch?
We’re open to smart collaborations—brands, creators, hospitality, and design-led spaces. Email hello@dudemagic.com with “Partnership” in the subject line and include your proposal + why it makes sense for the Dude Magic world.
Support
How do I reach customer support?
Email us at hello@dudemagic.com and include your order number (if applicable).
- Phone: 619.363.4836 (voicemail)
- Hours: Monday–Friday, 9am–1pm PT
Do you offer gift cards?
Yes. Dude Magic® gift cards never expire.
Get one here: https://pootricks.com/products/pootricks-gift-card
Still have a question? Email hello@dudemagic.com.